Ananth Prasad Kuppan Marinath

Led business analysis across a multi-product SaaS ecosystem covering customer engagement, reservations, memberships, payments and service platforms.

Owned product lifecycle activities from requirement discovery to production release, including PBIs, acceptance criteria, workflow design, API mapping, UAT/SIT validation and production readiness.

Worked across Rentals, Activities, Dining, Guest Facing Booking Product, Membership, Loyalty & Promotions, Gift Cards, eCash, Payment Gateways, Authorize, Service, Guest App, Member Access Control App and Reserve Mobile App.

Supported Reserve Mobile App modules including Activities, Dining, Check-in and Checkout.

Managed integrations across Simphony, OHIP, Datamagine, eForms, IGP, Agilysys Central Reservations, SevenRooms, WorkOS, Agilysys Digital Marketing, Stay PMS, Versa PMS, IG POS, Eatec Inventory, LMS PMS and IG Quick Pay.

Supported payment ecosystems including FreedomPay, Shift4, Elavon, Adyen, Worldpay, Google Pay, Apple Pay and ACH payment workflows.

Leveraged GitHub Copilot, Claude AI and codebase analysis to accelerate requirement generation and documentation efficiency.

Gathered and documented requirements across hospitality, retail, banking, POS, web and mobile product domains.

Created BRD, FRD, SRS, user stories, training documentation, process flows, wireframes and UI/UX mockups.

Worked on Drive Cabs, a driver and guest login platform for cab booking workflows similar to Uber-style booking ecosystems.

Worked on a Futsal Booking App for booking futsal time slots across Bangalore and other locations.

Delivered Printing Press Website, Clothing eCommerce Website, Furniture Website and WordPress Company Websites for clients.

Supported integrations and delivery workflows across eCommerce tools such as BigCommerce, Shopify, Amazon, QuickBooks and Xero.

Processed 2500+ sales orders daily as part of an eCommerce operations team, ensuring quality control and timely fulfillment.

Managed 500+ customer support emails daily, customer master data, promotional campaigns and weekly/monthly Excel-based sales reporting.

Worked on a cloud-based Point of Sale platform competing with Lightspeed, Toast and Square in retail and hospitality operations.

Supported POS requirements, customer onboarding, product demos, sales consultation, inventory workflows and payment-related POS workflows.

Worked on healthcare ETL systems extracting and transforming hospital billing statements and healthcare operational data.

Developed SSRS reports, supported SSIS packages, performed data modeling, automated reporting processes and supported incident/ticket queues for enterprise projects.

Supported high-volume customer service, cash handling, sales reconciliation, inventory control, Kronos rostering, SOP compliance and team training as Second-in-Charge.